Terms and Conditions

Cancellations

Cancellations can be requested for orders that have not already been shipped or for outstanding items in a partially shipped order via the account section of this website. Cancellation requests will be processed and only accepted for items which can be withdrawn from the order at no cost to Quickplay. Items which have already been shipped or which can not be withdrawn for any reason will be considered part of a valid order and subject to the returns policy outlined below. This may include items not marked as shipped at the time of cancellation due to delays in the order processing system.

Refund of any monies paid may take up to 5 business days after a cancellation request has been accepted.

Returns

All returns must be approved by Quickplay prior to the items being sent back. Any returns that are received by Quickplay without approval will be sent back to the customer at the customer's expense or cause a delay in the process of corrective action, whichever is deemed appropriate at Quickplay's discretion.

Reasons for returns:

• Product is faulty
  
  This includes a disc not loading, freezing, display errors, no audio, audio out of sync or menu navigation problems or a peripheral device not responding to input. Before contacting Quickplay, it is recommended that the customer tries discs on another player as it is possible that some players have comptibility issues with the disc. It is also recommended that customers try peripheral devices in different ports and with new batteries (if needed) as included batteries can sometimes discharge during storage.
  
  An exact description of the fault as well as on which disc and how far into the disc is necessary. This is for our technicians to confirm the defect so it can be sent back to the distributors and a refund or exchange issued.
  
  
• Product not as advertised
  
  If there are fundamental differences between the description listed on the website and the product you received, please contact Quickplay with the differences. Quickplay will assess the submitted differences and upon our discretion might result in no action, an exchange or a refund.
  
  
• Incorrect title
  
  If the product that you received is different to your order, then the incorrect product can be returned and either the correct title or a refund will be offered. The incorrect returned product must be in the same new condition that it was received.
  
  
• Other
  
  For any other reasons including but not limited to change of mind, incorrect title ordered, incorrect quantity ordered, incompatibility with customers entertainment system, unsatisfied with an item that is functioning as designed or more than 14 days have passed since the order was shipped, refunds, exchange or credit will not be provided.

Items that have been approved for return by Quickplay must be sent with the original paper receipt that was received with the order. Any returns that are received without this receipt will be sent back to the customer at the customer's expense or cause a delay in processing until the receipt is received.

Returned items will be assessed by our technicians to verify your claim. If the item is found to be faulty you will be offered an exchange or refund. An exchange can be made for the same item only and is shipped to you at no additional cost. In the event that the same item is no longer available, you will be offered a refund. Refunds are given for the item cost only as the original shipping cost is not refundable. If the item is not found to be faulty it will be sent back to the customer at the customer's expense.

If the return process exceeds the accepted 14 day returns period due to the customer's failure to comply with this policy, the return may be rejected and items sent back to the customer at the customer's expense.

Console Warranty

All consoles sold by Quickplay come with a 12 month manufacturers warranty. In the unlikely event that the console becomes defective while under warranty, the following steps can be taken from the buyer.

Microsoft (Xbox 360)

• Within 30 days of purchase
• Before Quickplay can accept a console return, the customer must comply with the following.
  • A copy of the receipt and console returned within 30 days from purchase date.
  • The console has not been tampered or other warranty void criteria violated. This includes but not limited to engraving on the console and the security seal removed or tampered with anyway.
  • All console components have been returned and console is in original packaging including any games that may have come as a bundle.
  If the product does not meet all of the above criterias, Quickplay will not accept the product and the customer should contact Microsoft Customer Call Centre (1800 555 741).
• Once the return criterias have all been met, the customer returns the defective console to Quickplay within thrity days from the date of purchase with proof of purchase if all return criterias are met.
• At Quickplay's discretion, a replacement console will be arranged or the amount refunded.
  
  
• Within 12 months of purchase
• Consumer calls Xbox Customer Care on: 1800 555 741. They will run through some troubleshooting to help identify the problem. If no resolution is found, the customer is informed the unit requires repair.
• Service Centre organises the repair for the Customer.

Sony (Playstation 2, Playstation 3 and PSP)

• Within 30 days of purchase
• Before Quickplay can accept a console return, the customer must comply with the following.
  • A copy of the receipt and consle returned within 30 days from purchase date.
  • The console has not been tampered or other warranty void criteria violated. This includes but not limited to engraving on the console and the security seal removed or tampered with anyway.
  • All console components have been returned and console is in original packaging including any games that may have come as a bundle.
  If the product does not meet all of the above criteria, Quickplay will not accept the product and the customer should contact NCSS Repair Department (1300 365 911).
• Customer returns the defective console to Quickplay within thrity days from the date of purchase with proof of purchase if all return criterias are met.
• At Quickplay's discretion, a replacement console will be arranged or the amount refunded.
  
  
• Within 12 months of purchase
• Consumer calls NCSS Repair Deptartment on: 1300 365 911. The Service Department will take all details from the customer such as Model#, Serial#, Purchase date and fault etc.. A copy of their recept will need to be faxed to the repair Dept. Fax: 02 9896 0755
• Service Centre will send out an empty box and a reply paid freight bag for consumer to send console back.
• Service centre will repair the console and then send back to consumer. Allow up to 21 days for NCSS to repair console. Warranty void if console has been engraved or has had the security seal removed or tampered with in any way.
  
  
• PSP consoles need to have 7 or more dead pixels to be considered for warranty repair or warranty replacement. Dead pixel return should be made through the NCSS Repair Dept on: 1300 365 911.

For Nintendo (DS and Wii)

• Within 7 days of purchase
• Before Quickplay can accept a console return, the customer must comply with the following.
  • A copy of the receipt and console returned within 7 days from purchase date.
  • The console has not been tampered or other warranty void criteria violated. This includes but not limited to engraving on the console and the security seal removed or tampered with anyway.
  • All console components have been returned and console is in original packaging including any games that may have come as a bundle.
  If the product does not meet all of the above criterias, Quickplay will not accept the product and the customer should contact Nintendo Customer Service Dept on: 1300 362 746 (DS) or (03) 9730 9822 (Wii).
• Once the return criterias have all been met, the customer returns the defective console to Quickplay within thrity days from the date of purchase with proof of purchase if all return criterias are met.
• At Quickplay's discretion, a replacement console will be arranged or the amount refunded.
  
  
• Within 12 months of purchase
• Consumer calls Nintendo Customer Service Dept on: 1300 362 746 (DS) or (03) 9730 9822 (Wii). They will help go through some trouble shooting and try to resolve the problem. Consumer will be advised of appraisal charge if console needs to be inspected.
• Consumer then has the option to send console to Repair Centre with a detailed explanation of the problem and a copy of their receipt.
• If manufacturing fault or defect exists, Nintendo will repair or replace the console at no charge. Nintendo maintains a 10 working day in-house turn around period for warranty repairs. Any item returned and found not to be faulty will be subject to an appraisal charge: $35.00 Wii and $25.00 DS.