Frequently Asked Questions

Account
How do I change my account details?
How can I reset my password?

Orders
What payment methods are available?
How much does shipping cost?
Can I order items that are out of stock or coming soon and when will they be shipped?
Why are some games and movies not shrink wrapped?
How can I view my orders?
How can I track my order while it's being shipped?
How can I cancel an order?
What are the status that an order goes through from start to finish?

Products
What is Blu-Ray?
What region are your movies and games and will they play in my country?
What is a Bulky Item?

Regional Coding lists
What are the region codes for Blu-ray?
What are the region codes for DVD?
What are the region codes for video games?

Troubleshooting
Why doesn't my DVD/Blu-Ray/Game work?
Why can't I register or add items to the shopping cart?

Account

How do I change my account details?

To view and edit your account details, logon to the site and click the Account link on the top right of the page, then select the "User Details" tab.

How can I reset my password?

To have a new password sent to your registered email address, please go to the forgot login page.

Orders

What payment methods are available?

We accept payment by direct deposit, credit card (Visa and Mastercard) and PayPal.

Credit card payments are processed by PayPal and protected by industry-leading security and fraud prevention systems. By using this method, we do not need to know your credit card details which are processed by PayPal directly. A PayPal account is not required for this type of payment.

If you already have a PayPal account or wish to sign up for one, we can accept payments from your PayPal account as well.

How much does shipping cost?

Please refer to our shipping page for information on available shipping options & cost.

Can I order items that are out of stock or coming soon and when will they be shipped?

Yes you can purchase out of stock and coming soon items. Out of stock items are placed on back order and shipped as soon as they are received. This normally takes 1 to 2 weeks. Coming soon items are shipped as they become available.

If your order contains a combination of in stock, coming soon and/or out of stock items, each item will be shipped as it becomes available at no extra cost. For example an item that is in stock will ship immediately and a coming soon item in the same order will ship on it's release date.

Why are some games and movies not shrink wrapped?

We guarantee all products shipped to you are brand new however some distributors do not shrink wrap their titles.

How can I view my orders?

To view a list of orders for your account, login to the site and click the Account link on the top right of the page, then select the "Order History" tab. You can view the details for a particular order by clicking the order number link in the list.

How can I track my order while it's being shipped?

Orders shipped by eParcel can be tracked via the Australia post website. To track an order that has been shipped:

• Retrieve the consignment number(s) for your order which are located on the order details page (see the previous FAQ for instructions on how to view orders).
• Go to http://www.auspost.com.au/track/
• Under "Domestic tracking", select "Consignment number (eParcel only)".
• Enter your consignment number into the "Number" field.
• Make sure that there are no spaces after the consignment number.
• Click on the "go" button.

Please note that consigment numbers are only assigned to orders once items have been shipped and will not be available on the order details page beforehand.

How can I cancel an order?

Orders that haven't already been shipped can be cancelled from the Account section of the site. To cancel an order, login to the site and click the Account link on the top right of the page, then select the "Order History" tab. Click the order number link for the order you wish to cancel and then the "Cancel Order" button at the bottom of the order details page.

Please note that the "Cancel Order" button is only available on orders that can be cancelled and that all cancellations are subject to the cancellations policy in our terms and conditions.

What are the status that an order goes through from start to finish?

Processing > Confirmed > Shipped

• Processing: The order is being verified such as when waiting for payment from a direct deposit transaction.
• Confirmed: The order has been accepted and is either being packed or awaiting arrival of stock. An order which has been partially shipped will remain in the confirmed state until all items have been shipped.
• Shipped: All items have been shipped and the order is considered complete.

Products

What is Blu-Ray?

Blu-ray disc is an optical disc storage medium capable of high-definition (HD) video and data storage with up to 50GB per disc. The disc has the same physical dimensions as a standard DVD or CD. High-definition video may be stored on Blu-ray ROM discs with up to 1920x1080 pixel resolution at up to 60 frames per second interlaced or 24 frames per second progressive.

What region are your movies and games and will they play in my country?

All DVDs, Blu-Ray discs and games sold on our website are genuine Australian releases unless otherwise stated in the item's description.

The majority of releases in Australia are formatted in PAL unless otherwise stated, this includes DVDs, Blu-Rays as well as games. Please refer to the regional coding lists to find out if the product you are enquiring about is compatible in your country.

What is a Bulky Item?

Bulky items can not be shipped using the "Australia Post Standard" shipping method. Therefore if your order contains a bulky item, only the "Australia Post E-Parcel" shipping method will be available to you during checkout. There are no extra charges for shipping bulky items beyond our standard shipping rates. The "Bulky Item" field on the product details page indicates if an item is considered bulky.

Regional Coding lists

What are the region codes for Blu-ray?

• A: East Asia (except Mainland china and Mongolia), Southeast Asia, the Americas and their dependencies.
• B: Africa, Southwest Asia, Europe (except Russia), Oceania and their dependencies.
• C: Central Asia, East Asia (Mainland China and Mongolia only), South Asia, central Eurasia (including Russia) and their dependencies.

What are the region codes for DVD?

• 0: Informal term meaning "worldwide". Region 0 is not an official setting; discs that bear the region 0 symbol either have no flag set or have region 1-6 flags set.
• 1: Canada, United States; U.S. territories; Bermuda
• 2: Western Europe, incl. United Kingdom, and Central Europe; Western Asia; including Iran, Israel and Turkey, Egypt; Japan, South Africa, Swaziland, Lesotho; French overseas territories.
• 3: Southeast Asia; South Korea; Taiwan; Hong Kong; Macau.
• 4: Mexico, Central and South America; Caribbean; Australia; New Zealand; Oceania.
• 5: Ukraine, Belarus, Russia, Continent of Africa, excluding Egypt, South Africa, Swaziland, and Lesotho; Central and South Asia, Mongolia, North Korea.
• 6: People's Republic of China, Hong Kong.
• 7: Reserved for future use (found in use on protected screener copies of MPAA-related DVDs and "media copies" of pre-releases in Asia).
• 8: International venues such as aircraft, cruise ships, etc.
• ALL: Region ALL discs have all 8 flags set, allowing the disc to be played in any locale on any player.

What are the region codes for video games?

• NTSC-J: Asia.
• NTSC U/C: North America.
• PAL, PAL/E: Europe and Oceania (Includes Australia and New Zealand).
• NTSC-C: China.

The Nintendo DS does not have regional lockout and can play games from any region. The immediate successor to the Nintendo DS, the Nintendo DSi, is region-locked. However older DS games will play on it regardless of region of origin.

The PSP has region lockout for UMD movies only, which uses the same regions as DVDs. There are no region locking for UMD games except for a single title: BattleZone.

Game consoles including the Wii and Xbox 360 have regional lockout, games imported from other countries cannot be played on foreign versions of those consoles. However a number of games for the Xbox 360 have been confirmed as region free and will play on a unit from any region.

Playstation 3 is region free for PS3 games but there is region locking for backwards compatible PS2 games as well as DVD and Blu-ray Disc movies.

Troubleshooting

Why doesn't my DVD/Blu-Ray/Game work?

The majority of cases are usually from the disc being handled incorrectly causing fingerprints or light surface scratches. Also Blu-Ray discs, require a dedicated Blu-ray player (such as the PlayStation 3) to play discs of this format. Most games also require specific region compatible hardware to work as intended. Please refer to the regional coding lists for more information.

Why can't I register or add items to the shopping cart?

This site uses cookies to keep track of user specific information such as your shopping cart details. If you have cookies disabled you will not be able to perform many actions on the site including registering as a user or adding items to the shopping cart. Please follow the steps below to ensure you have cookies enabled in your web browser:

• Internet Explorer users go to "Tools -> Internet Options -> Privacy" and select the "Medium High" setting or lower.
• Firefox users go to "Tools -> Options -> Privacy" and check the "Accept cookies from sites" option.